The client should then recognize that it is on the internal network and will stop attempting to connect. If it does not, change it to lowercase in DNS zone file. You may be able to access internet based applications such as: Email (Outlook), Turnitin, Identity Manager, myFiles, Moodle, Lecture Recording +(Echo360), CASD, The Box, LinkedIn Learning through CSAN solution but it is not design for UNSW intranet access.

Check if the DNS server is returning the hostname in lowercase. China Students Access Network (CSAN) solution is designed to provide a reliable and responsive online education service to students in China.

Make sure that the reverse lookup returns hostname that matches the hostname configured in the internal detection section of the GlobalProtect client configuration.

Check to make sure that the internal host detection IP is pingable. To connect to the GlobalProtect VPN for Windows, do the following: Open the GlobalProtect VPN client on your machine, enter the Portal Address as, and select Connect.

In either case (failure or success) an entry would be made in the PanGPS.log file about the reverse DNS lookup result.

The Dns server must have a PTR record in order to reply back to the reverse DNS query from the GP agent. When the user attempts to log in, the agent does a reverse DNS lookup of an internal host using the specified Hostname to the specified IP Address. With Internal Host Detection enabled, GlobalProtect Client is not properly detecting if it is in the internal network.

Globalprotect not connecting